Privacy Policy

Thank you for using Yala! We take your privacy very seriously and want to explain how we collect, use, and protect your information when you access our website(s), products, services, and applications (collectively, the “Services”).

1. Introduction and Acceptance of Practices

1.1. Acknowledgment of the Privacy Policy

Welcome to the Yala Privacy Policy (Yet Another Language App). This policy details the personal information we collect, how we use and protect it, and the choices you have to control how your information is used.

This Privacy Policy applies whenever you use our services, including our Google Sheets extension. It is important that you read this entire Privacy Policy and understand our practices.

1.2. Acceptance of terms and policy updates

By using our services, you accept the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not install Yala or use our services.

We reserve the right to change this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We recommend that you review this page periodically for any changes. Changes to this Privacy Policy become effective when posted on this page. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of any revisions.

By continuing to use our services after any revisions to this Privacy Policy, you agree to those revisions and to the terms of the revised policy.

The last update to this Privacy Policy was made on October 24, 2024, and will take effect immediately after posting for new users, and fifteen (15) days after publication for current users.

If you have any questions or concerns regarding this Privacy Policy or the treatment of the user’s personal information, please contact us at support@talkwithyala.com.

2. Data We Collect

2.1. Personal information provided by users

We collect personal information that you provide directly to us. This information may include your name, email address, and other identifying information you choose to provide when you install Yala or when you contact us.

2.2. Information entered into spreadsheets

When you use the Yala extension for Google Sheets, the data you enter in your spreadsheets remains stored in your Google Drive account. Yala processes this data locally or through AI services to provide the requested functionalities.

2.3. Data processed by AI models

To provide advanced AI features, Yala integrates with language models provided by third parties, such as OpenAI’s ChatGPT. By using these features, the data you provide (such as texts, prompts, and spreadsheet cell content) may be sent to these third-party services for processing. This data is used exclusively to provide the requested functionality and is not stored by Yala.

2.4. Automatically collected data during extension use

We automatically collect certain information when you use our services. This information helps us understand how our users interact with our services and allows us to improve our offerings. Information collected may include usage data, device type, browser information, dates and times of access, and interactions with our services.

Please note that we collect this type of information in aggregate and do not associate it with your identity unless required to comply with the law or to prevent fraud or abuse.

We also use cookies and similar technologies to track preferences and identify usage trends. You can disable cookies in your browser, but this may limit some functionalities of our services.

3. How We Use Your Data

3.1. Providing and improving the services

We use the collected information to provide, maintain, and improve our services and features. We use data entered in spreadsheets solely to carry out the operations you request through Yala. We do not store this data on our servers after processing.

3.2. Data processing with artificial intelligence

The data you provide when interacting with language models is sent to third-party AI services for processing. This data is used solely to provide the requested functionality. We recommend that you review the privacy policies of these third parties to understand how they handle your data.

3.3. Communication with the user

We may use your contact information, such as your email address, to communicate with you—for example, to inform you about Yala updates, respond to support requests, or send relevant information about the service. We will use the communication channels you have provided.

4. Information Sharing

4.1. Circumstances under which information is shared

We value your privacy and appreciate the trust you place in us. Yala will only share your personal information under the circumstances specified in this policy.

4.2. Business partners and third-party service providers

To help us provide our services, we may work with other companies. For example, we use AI services provided by third parties to process your requests. In such cases, we may share your data with these third parties to provide services to you. These service providers are required to handle your information in a manner consistent with this Privacy Policy and may not use or disclose your information beyond what is necessary to provide services on our behalf or to comply with legal requirements.

4.3. In case of sale or merger

In the course of developing our business, we may buy, sell, merge, or reorganize assets or businesses. In such transactions, user information is generally one of the transferred assets. You will be notified by email and/or a prominent notice on our website about any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

We may also share your information if we believe that disclosure is necessary to comply with applicable laws or regulations, to exercise, establish, or defend our legal rights, or to protect the rights, property, or safety of Yala, our users, or third parties.

5. Consent and Control of Data

5.1. Right to access and control your personal data

We respect your control over your information and, in accordance with applicable law, offer options on how we may use it. You have the right to access, correct, delete, restrict processing, request portability, object to the processing of your personal data, and withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. To exercise your rights, please contact us. We may request proof of your identity before responding to such requests.

5.2. Consent and opt-out options

By using Yala, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If at any time you decide that you no longer want us to use your information, you may deactivate your account or uninstall the extension. By doing so, all of your personal information will be deleted from our servers and will no longer be used by us.

5.3. Right to update or remove your information

You have the right to review, correct, or delete any personal information we hold about you. If any information you have provided to us is inaccurate or out of date, please let us know so we can correct our records. If you wish to permanently delete your information from our records, please contact us and we will make every effort to fulfill your request unless we have a legal obligation or legitimate reason to retain such information.

6. Data Security

6.1. Security measures taken

At Yala, we take the security of your data very seriously. We have implemented various technical and organizational measures to protect the information we collect. This includes the use of security technologies such as encryption; security practices such as two-factor authentication; and limiting access to your data to employees who need this information to perform their duties.

6.2. Commitment to user data protection

We are committed to protecting the privacy and security of your personal information and strive to maintain the security of such information. However, the security of your information also depends on you. If we provide you with (or if you choose) a password to access certain parts of our service, you are responsible for keeping that password confidential.

6.3. Limitations on security guarantees

Although we strive to protect your personal information, no security system is infallible, and due to the nature of the internet, we cannot guarantee the absolute security of your data. We cannot ensure that the information you provide will not be intercepted while being transmitted over the internet. Any transmission of personal information is at your own risk. We ask that you help us keep your information secure by keeping any passwords or credentials used to access our services confidential.

7. Compliance with the General Data Protection Law (LGPD) and Google Regulations

7.1. Compliance with the LGPD and international privacy laws

At Yala, we are committed to ensuring that all your personal information is protected in accordance with Brazil’s General Data Protection Law (LGPD) and other applicable international privacy laws. The LGPD grants you several rights over your data, including the right to access, correct, delete, limit processing, request portability, and object to the processing of your personal data. We are committed to ensuring that you can exercise these rights in an appropriate and effective manner.

7.2. Compliance with Google’s extension policies for Google Sheets

In addition to complying with the LGPD, Yala is also in compliance with all Google regulations for Google Sheets extensions. We ensure that we collect and use your data in a manner consistent with what is permitted by these policies. We also ensure that you are fully informed about how your data is collected and used, obtaining your consent before any data collection or use.

Yala is committed to protecting user data and recognizes that data privacy is of utmost importance. Therefore, we adopt best practices in data privacy, including encryption and other security measures, to ensure that all your information is secure.

Our commitment to handling your data in a secure, effective, and transparent way is at the core of our services. If you have any questions about this policy or our privacy practices, please contact us at support@talkwithyala.com.

8. Privacy Policy for Minors

8.1. Minimum age for using the extension

Yala takes the safety and privacy of all individuals seriously, especially those under 18 years of age. Our services are not intended for minors under 18, and therefore no individual under the age of 18 should provide us with personal information. We do not knowingly collect personal information from users under 18.

If we discover that we have collected personal information from a minor under 18, we will take steps to delete this information as soon as possible.

8.2. Treatment of data from minors

As mentioned, Yala does not knowingly collect or request information from minors under 18. If parents or guardians discover that minors under their care have provided their personal information to Yala without consent, they should contact us. If we learn that a user under 18 has shared personal information with us without parental or guardian consent, we will make every effort to delete that information.

Parents or guardians are encouraged to be aware of and actively participate in their children’s online activities to ensure that privacy is protected. For more information or to make a request regarding a minor’s data, please contact Yala directly.

9. Contact and Questions

9.1. Contact information for questions or concerns about the privacy policy

We value your opinions and any comments you may have about our Privacy Policy. If you have questions or concerns about this Privacy Policy, or if you believe we are not adhering to our policies, please contact us at support@talkwithyala.com. We will do our best to answer all your questions and address your concerns.

9.2. Filing a complaint

If you still believe that your data protection rights have not been properly respected, you have the right to file a complaint with the competent data protection authority in your country. However, we encourage you to contact us first, and we will do our best to resolve any issue directly with you.

We are committed to handling all privacy inquiries carefully and seriously. We also pledge to respond to your questions in a timely manner to ensure you understand how your personal information is managed by Yala.

10. Additional Resources

10.1. Updates and notifications

We may send you service-related notifications, technical information, and updates, or information about changes to our policies. These communications are considered part of the services, and you may not opt out of receiving them.

10.2. Links to third-party websites

Our services may contain links to other sites not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We recommend that you review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Acceptance and Consent

By using our services, you confirm that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described.

Contact Information

• Website: www.talkwithyala.com

• Email: hello@talkwithyala.com

• Support: support@talkwithyala.com

Thank you for trusting Yala. We are committed to protecting your privacy and providing a secure and reliable service.